Performance Consultation / Overall Needs Analysis
Synopsis: To determine whether training or other interventions could address the business challenge, I conducted a structured needs analysis. This involved extracting and examining data, engaging stakeholders, and gathering insights from the target audience. My focus was on three key questions:
• What onboarding support exists for CTMs?
• What must new CTMs know and do to succeed?
• What are common pain points and errors for new CTMs?
• What must new CTMs know and do to succeed?
• What are common pain points and errors for new CTMs?
Roles: Data analyst, interviewer, investigator, surveyor, root cause analyst
Tools: Excel, SurveyMonkey, WebEx, in-person meetings, listening sessions
Year: 2022
LMS data showing the audience's completions for the three previous years
Comparison of data collected across a five-year gap showed lack of improvement
Audience's self-reported usage of existing learning resources
Skills and knowledge prioritization reported by experienced CTMs
Qualitative analysis of written comments in the audience survey. I did this the hard way, prior to GPTs and AI bots.
Learner persona derived from synthesis of data I collected during the front-end needs analysis
Stakeholder Workshops: Defining Business Goals & Learning Objectives
Synopsis: To define business goals, learning objectives, and priority curriculum topics, I led two interactive four-hour workshops with the advisory committee and executive stakeholders, featuring collaborative discussions, idea generation, and consensus-building.
Roles: Workshop facilitator, notetaker and synthesizer, business and learning analyst
Tools: Mural, PowerPoint, WebEx, SharePoint, Microsoft Office, Mural
Year: 2022
Learning Solution Design & Team Alignment
Synopsis: To align the learning solution with business goals, I synthesized insights to identify skill, knowledge, and process gaps.
- Assessed existing training against learner needs and data, collaborated with executives to define objectives, outcomes, and measurement methods, and then scoped and sequenced curriculum topics.
-Outlined processes, identified resources, set timelines, clarified roles, and recommended cross-team collaboration on non-training interventions to enhance impact and integration.
Roles: Learning solution architect, curriculum and program designer, project manager and stakeholder liaison, team leader
Tools: Microsoft Word, PowerPoint, Snagit, Excel
Year: 2022
Course Design, Content Development, Team Leadership, & Project Management
Synopsis: I built the curriculum from scratch with minimal source material, leading cross-functional SME teams through content development and iteration.
- Used Agile and Design Thinking, to manage 12-week development sprints (12–24 hours/team) to deliver on-demand, virtual, and in-person courses.
- Promoted the curriculum, gathered feedback, piloted and refined courses, fostered cross-org partnerships, maintained schedules, aligned contributors
- Reported to the C-suite, and collaborated with a parallel team to integrate leadership content.
Roles: Facilitator and team leader, design lead and co-developer, project manager and strategic coordinator, curriculum promoter and engagement strategist, instructional coach
Tools: SharePoint, Smartsheet, Microsoft Planner, Microsoft Teams, Word, PowerPoint, Excel, One Drive, Articulate Rise, Articulate Storyline, Camtasia, Adobe Illustrator, Mural, Snagit, Photoshop, Slack, Degreed, SumTotal
Year: 2023
Stakeholder testimonials regarding my leadership, project management, and design.
Project management artifacts
Program Delivery and Handoff
Synopsis: Delivering this enterprise-wide project to the Director for Engineering & Science and the CTM Support Office Director at NASA JPL marked a major milestone.
The 26-course blended curriculum included:
- 150+ learning assets: 70 developed, 80 curated
- 15 hours of digital courses, 14 hours ILT
- All the above learning assets and persona-based courses were aligned to strategic business goals
- 150+ learning assets: 70 developed, 80 curated
- 15 hours of digital courses, 14 hours ILT
- All the above learning assets and persona-based courses were aligned to strategic business goals
Additionally, I provided:
- Program Owner Guide
- Revision Cycle Guide
- Marketing / roadshow deck
- Curriculum map linking each core course to its objectives, SME contacts, modality, and duration.
- Program Owner Guide
- Revision Cycle Guide
- Marketing / roadshow deck
- Curriculum map linking each core course to its objectives, SME contacts, modality, and duration.
Roles: Video overview script writer, design partner, post-production editor, process document reviser and reviewer, Degreed page designer and developer, presenter to executive stakeholders
Tools: Camtasia, PowerPoint, Word, Microsoft Teams
Year: 2024
Video overview providing a brief orientation for learners as they began the learning path. Also, it was in the roadshow deck I made for the program owner to socialize and promote the curriculum.
Roadshow Deck
In the actual presentation, this slide contained a video overview of the curriculum.
These are thumbnails of the custom-made courses.
Program Owner Guide
Revision Cycle Guide
Promotion Cross-Team and Enterprise-Wide
Synopsis: To support the CTM Support Office in reaching our shared audience, I created flyers for each technical course in the curriculum, a roadshow deck, and copy for communication leads.
Using these resources, the team was enable to market:
- In the CTM Support Office resource hub
- On the internal NASA-JPL website homepage and Slack channels
- Via digital posters in high-traffic areas
- In the CTM Support Office resource hub
- On the internal NASA-JPL website homepage and Slack channels
- Via digital posters in high-traffic areas
Roles: Strategic partner and collaborator, driver of initial marketing campaign, engagement lead and learner experience advocate
Tools: Degreed, Snagit, Word, Alfresco, Slack
Year: 2024
Flyers placed in locations that the target audience is likely to frequent
